OpX Best Practices

✅ OPS teams need to understand their business and customer needs so they can effectively and efficiently support business outcomes.

✅ Operations creates and uses procedures to respond to operational events and validates their effectiveness to support business needs.

✅ Operations collects metrics that are used to measure the achievement of desired business outcomes. Everything continues to change—your business context, business priorities, customer needs, etc.

✅ It’s important to design operations to support evolution over time in response to change and to incorporate lessons learned through their performance.

There are three OPX best practices:

1. Prepare

2. Opearte

3. Evolve