✅ OPS teams need to
understand their business and customer needs so they can effectively and efficiently support business outcomes.
✅ Operations creates and uses procedures to respond to operational events and validates their effectiveness to support business needs.
✅ Operations collects metrics that are used to measure the achievement of desired business outcomes. Everything continues to change—your business context, business priorities, customer needs, etc.
✅ It’s important to design operations to support evolution over time in response to change and to incorporate lessons learned through their performance.
There are three OPX best practices: